Privacy policy

Last updated: September 29, 2026

Maison Lierre respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit maisonlierre.ca, place an order, contact us, or otherwise interact with Maison Lierre.

Information We Collect

When you interact with Maison Lierre, we may collect personal information that you provide directly to us, including:

Your name
Email address
Telephone number
Billing and shipping addresses
Order and purchase information
Product preferences and customization details
Communications you send to us
Information necessary to process payments and fulfill your order

Payment information is processed through our authorized payment providers. Maison Lierre does not directly store complete payment card information.

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser and device information, pages viewed, interactions with the website, referral information, and cookie or similar technology data.

How We Use Your Information

We use personal information when necessary to:

Process and fulfill orders
Coordinate the creation and delivery of made-to-order pieces
Process payments and transactions
Communicate with you regarding your order or inquiry
Provide customer service
Maintain and improve our website and services
Detect and prevent fraudulent or unauthorized activity
Measure website and advertising performance
Send marketing communications where permitted by law
Meet our legal, tax, accounting, and regulatory obligations

Service Providers

Maison Lierre works with trusted service providers that help us operate our online business. Depending on your interaction with us, information may be processed by providers involved in areas such as ecommerce infrastructure, payment processing, delivery, analytics, advertising, communications, and website functionality.

We disclose personal information only as reasonably necessary for these providers to perform their services or where disclosure is otherwise permitted or required by law.

Our online store is operated using Shopify. Shopify may process personal information in connection with your use of our website and purchases.

Cookies and Analytics

Maison Lierre uses cookies and similar technologies to operate the website, remember preferences, understand how visitors interact with our website, measure performance, and support advertising activities.

Depending on your location and applicable law, you may be given choices regarding certain cookies and tracking technologies.

You can also manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Advertising

We may use advertising and analytics services to understand the effectiveness of our marketing and to present relevant advertising.

These services may use cookies or similar technologies to understand interactions with our website and advertisements. Where required by applicable law, these technologies are used subject to your consent choices.

How We Protect Your Information

Maison Lierre takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, disclosure, or alteration.

No method of electronic transmission or storage is completely secure, and therefore absolute security cannot be guaranteed.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining appropriate business and transaction records, resolving disputes, and complying with applicable legal obligations.

Your Privacy Rights

Depending on where you reside and the laws applicable to you, you may have rights concerning your personal information, including the right to request access to or correction of certain personal information and, where applicable, request deletion or withdraw consent to certain uses.

Some information may need to be retained where required or permitted by law, including information relating to completed transactions and legal or accounting obligations.

To exercise a privacy right, please contact Maison Lierre using the information below.

International Processing

Some of the service providers used by Maison Lierre may process or store information outside Québec or Canada. As a result, personal information may be subject to the laws of the jurisdictions in which it is processed.